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IT organization
Do you use Software as a Service (SaaS) in the area of IT organization?
Yes
No
Have you outsourced the area of IT organization?
Yes
No
How important is mobile access to the central systems of the following process areas in your company? Please also evaluate the implementation of Mobile Access to these central systems.
Scale Relevance
1
(very high relevance) to
6
(very low relevance) ;
n.a.
(no answer)
Scale Implementation
1
(completely satisfied) to
6
(completely unsatisfied) ;
n.a.
(no answer)
Relevance of mobile access to core systems
Implementation of mobile access to core systems
1
2
3
4
5
6
n.a.
1
2
3
4
5
6
n.a.
IT organization
Next, we mention some tasks / activities characteristic for the IT organization area. Please, evaluate them first according to their importance in the IT organization area of your company and then, according to how satisfied you are with the implementation and respective IT support.
Scale Relevance
1
(very high relevance) to
6
(very low relevance) ;
n.a.
(no answer)
Scale Implementation
1
(completely satisfied) to
6
(completely unsatisfied) ;
n.a.
(no answer)
Scale Digitization
1
(very high) to
6
(very low) ;
n.a.
(no answer)
Relevance to your company
Implementation in your company
Degree of Digitalization
1
2
3
4
5
6
n.a.
1
2
3
4
5
6
n.a.
1
2
3
4
5
6
n.a.
Server and storage support (including backup services)
Software distribution and management
Hardware inventory
Support (Troubleshooting, Problem solving, Help and Service Desk)
Infrastructure management and planning
Database management
Service level and requirements management
Security / Disaster management
Performance monitoring (error messages, change requests, etc.)
Project management
Please rate the relevance of the use of the following innovative IT solutions in the IT organization area in your business and how satisfied you are with the respective implementation.
Scale Relevance
1
(very high relevance) to
6
(very low relevance) ;
n.a.
(no answer)
Scale Implementation
1
(completely satisfied) to
6
(completely unsatisfied) ;
n.a.
(no answer)
Relevance to your company
Implementation in your company
1
2
3
4
5
6
n.a.
1
2
3
4
5
6
n.a.
Process management (ITSM tools)
Cloud Computing - networking of embedded computing systems with the web / cloud
IT portfolio management
Service Level Monitoring (to ensure the agreed services for the company)
Management of IT infrastructure components and their links (Asset & Configuration Management databases)
Please rate how the following metrics have changed in the last 3 years.
Scale 3 years ago
1
(completely satisfied ) to
6
(completely unsatisfied ) ;
n.a.
(no answer)
Scale Currently
1
(completely satisfied) to
6
(completely unsatisfied) ;
n.a.
(no answer)
3 years ago
Currently
1
2
3
4
5
6
n.a.
1
2
3
4
5
6
n.a.
Support requests (number of requests, solution times, etc.)
Monitoring of IT projects (budget and time overruns, project cancellations)
Cost per PC workstation (software and hardware costs)
Number of changes to IT components (Changes)
Volume of IT spendings
What percentage of your employees use one of the following mobile devices?
% Laptops (& Ultrabooks)
% Tablets (& Slates)
% Smartphones
% Other, such as scanners
Please also state which of these devices are managed centrally by the IT.
Laptops (& Ultrabooks)
Tablets (& Slates)
Smartphones
Other, such as scanners
Complete